Cancellation & Refund Policy

1. Introduction

This Cancellation & Refund Policy explains the circumstances under which customers may cancel an order or request a refund for products and services purchased through ResQ Circle.

By placing an order or making a payment through ResQ Circle, you acknowledge and agree to this Policy, together with our Terms & Conditions and Privacy Policy.

2. Products and Services Covered

This Policy applies to purchases made through the ResQ Circle website, mobile application, or other authorized ResQ Circle channels, including physical safety products, QR-based products, activation services, digital services, subscriptions, and other products or services offered by ResQ Circle.

Cancellation and refund eligibility may vary depending on the nature of the product or service.

3. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched or the applicable digital service or activation has been completed.

Cancellation requests should be submitted as soon as reasonably possible after placing the order.

Once a physical product has been dispatched, cancellation may no longer be possible. Where applicable, the customer may instead follow the return or refund process.

For digital products, QR activations, registrations, or services that have already been completed or activated, cancellation may not be available unless required by applicable law or approved by ResQ Circle.

4. Refund Eligibility

A refund may be considered in circumstances including:

• Payment was successfully completed but the purchased product or service could not be provided.
• An order was cancelled by ResQ Circle.
• A product was unavailable after payment was completed.
• The customer is eligible under the applicable return or cancellation terms.
• A duplicate payment was successfully charged for the same order.
• A product received is materially different from the product ordered, subject to verification.

Refunds may not be available for products or services that have already been successfully delivered, activated, consumed, or used, except where required by applicable law or specifically approved by ResQ Circle.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect physical product, please contact us as soon as reasonably possible after delivery.

Please provide:

• Order or transaction details.
• Photographs or videos showing the issue, where applicable.
• A description of the problem.
• Any other information reasonably required to verify the claim.

After verification, ResQ Circle may offer a replacement, repair, refund, or another appropriate resolution depending on the circumstances and applicable law.

6. Non-Refundable Products or Services

Certain products or services may be non-refundable once they have been activated, customized, delivered, or used.

Where a product or service is non-refundable, the applicable condition will be displayed before or during purchase where reasonably practicable.

This may include customized products, activated QR products, digital services that have already been delivered, or services that have already been substantially performed.

7. Refund Process

Approved refunds will generally be initiated to the original payment method used for the transaction.

ResQ Circle may request additional information to verify the transaction before processing a refund.

Refund processing is subject to successful verification and applicable payment provider and banking processes.

8. Refund Timeline

Once a refund has been approved and initiated, the time required for the amount to appear in the customer's account may depend on the payment method, issuing bank, card network, UPI provider, or payment service provider.

Customers should generally allow 5–7 working days after a refund has been initiated for the amount to reflect in their account. Actual timelines may vary depending on the financial institution or payment method.

9. Partial Refunds

Where appropriate, ResQ Circle may issue a partial refund rather than a full refund. The amount will depend on the circumstances of the order and applicable terms.

10. Duplicate Payments

If you believe you have been charged more than once for the same transaction, please contact us with the relevant transaction details.

After verification, any confirmed duplicate payment may be refunded to the applicable original payment method.

11. Failed Payment but Amount Debited

If your payment appears to have failed but the amount has been debited from your bank account or payment instrument, please contact us with the transaction details.

We will verify the payment status with our payment service provider and take appropriate action. If the transaction was not successfully captured by ResQ Circle, the amount may be automatically reversed by the applicable payment provider or bank, subject to their processing timelines.

12. How to Request a Cancellation or Refund

To request a cancellation or refund, contact us:

• Email: support@resqcircle.com

Please include:

• Your name.
• Registered mobile number or email address.
• Order ID, payment ID, or transaction reference.
• Product or service purchased.
• Reason for cancellation or refund.
• Supporting information where applicable.

13. Refund Decision

Refund requests are reviewed based on applicable product or service terms, order status, payment status, delivery status, activation status, and the circumstances of the request.

ResQ Circle may request additional information before making a refund decision. Nothing in this Policy limits rights available to customers under applicable law.

14. Changes to This Policy

ResQ Circle may update this Cancellation & Refund Policy from time to time. Changes will be published on this page together with the revised effective date and last updated date.

15. Contact Us

For questions regarding cancellations or refunds:

• Email: support@resqcircle.com
• Website: https://resqcircle.com