Shipping & Delivery Policy

1. Introduction

This Shipping & Delivery Policy explains how ResQ Circle handles delivery of physical products purchased through our website or mobile application.

2. Products Covered

This Policy applies to physical products purchased through ResQ Circle, including safety products, QR-based products, accessories, and other physical products offered through our Services.

Digital products, QR activations, and digital services are governed by the Digital Service Delivery section of this Policy.

3. Delivery Locations

We currently deliver products to serviceable locations within India. Availability depends on the delivery address and the serviceability of the applicable logistics provider.

If a location is not serviceable, we may contact the customer or cancel the affected order and provide an applicable refund.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed to the customer before the order is placed. Charges may vary depending on the product, quantity, delivery location, or promotional offer.

5. Estimated Delivery Time

Orders are generally processed after successful payment confirmation. Estimated delivery time depends on the product, delivery location, courier availability, and other operational factors.

Applicable estimated delivery information may be displayed during checkout or after the order is placed.

Delivery timelines are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, natural disasters, transportation disruptions, or incorrect delivery information.

6. Order Processing

Orders will generally be processed after successful payment confirmation. We may contact the customer if additional information is required to process or deliver an order.

If an order cannot be fulfilled because the product is unavailable or due to another operational issue, ResQ Circle may cancel the order and process an applicable refund.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information. ResQ Circle is not responsible for delays, failed deliveries, or additional delivery attempts caused by incorrect, incomplete, or outdated information provided by the customer.

Customers should verify their delivery address carefully before completing an order.

8. Tracking

Where tracking information is available, it may be provided to the customer through the applicable communication channel. Tracking availability depends on the logistics provider used for the order.

9. Failed Delivery

A delivery may fail if:

• The recipient is unavailable.
• The delivery address is incorrect or incomplete.
• The delivery location is not serviceable.
• The customer refuses delivery.
• The courier is unable to complete delivery after reasonable attempts.

Where delivery fails, ResQ Circle may contact the customer to determine whether another delivery attempt is possible. Additional delivery charges may apply in certain circumstances where permitted.

10. Damaged or Incorrect Products

If a product arrives damaged, defective, or materially different from the product ordered, please contact us as soon as reasonably possible with order details and supporting photographs or other evidence.

The matter will be reviewed under our Cancellation & Refund Policy.

11. Digital Service Delivery

For digital products, QR activation, account-based services, or other digital services, delivery may occur electronically through the ResQ Circle application, website, registered email address, or user account.

Where applicable, digital services may become available after successful payment confirmation and completion of the required activation process.

If payment is successfully completed but the applicable digital product or service is not made available due to a technical or operational issue, please contact us.

12. Delays

Delivery dates provided by ResQ Circle are estimates and are not guaranteed unless expressly stated otherwise.

ResQ Circle will make reasonable efforts to assist customers with delivery-related issues but is not responsible for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

13. Changes to This Policy

ResQ Circle may update this Shipping & Delivery Policy from time to time. Changes will be published on this page together with the revised effective date and last updated date.

14. Contact Us

For questions regarding shipping or delivery:

• Email: support@resqcircle.com
• Website: https://resqcircle.com

Please include your order ID and delivery details when contacting us regarding an existing order.