Privacy Policy

1. Introduction

This Privacy Policy describes how ResQ Circle ("ResQ Circle", "we", "our", or "us") collects, uses, stores, shares, and protects your information when you use our mobile application, website, APIs, and related services (collectively, the "Services").

By using our Services, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain the appropriate consent through the Services or other lawful means.

If you do not agree with this Privacy Policy, you should stop using our Services.

2. Information We Collect

Depending on how you use the Services, we may collect the following categories of information.

3. Permissions We Request

ResQ Circle requests only the permissions necessary to provide its features. Depending on your use of the Services and your device, these may include:

You may revoke permissions at any time through your device settings. Revoking a permission may limit or disable certain features of the Services.

4. Location Information

Because ResQ Circle is a personal safety application, location information is an important part of certain Services.

We may collect precise or approximate location information when you:

• Enable location permissions.
• Activate an SOS.
• Share your live location.
• Use trusted circle features.
• Choose to share your location with family members or other users.

Your location is shared only with individuals or services you authorize or where necessary to provide the requested functionality, subject to applicable law and your configured settings.

5. How We Use Your Information

We may use the information we collect for purposes including:

• Creating and managing your account.
• Providing emergency SOS services.
• Sharing your location with trusted contacts as requested.
• Managing family circles and trusted contacts.
• Managing pet profiles and public pet search functionality.
• Managing vehicle, baggage, QR, safety, and related product features.
• Processing and managing purchases and payments.
• Confirming orders and product or service activation.
• Processing cancellations and refunds.
• Preventing payment fraud and unauthorized transactions.
• Maintaining transaction and accounting records.
• Delivering notifications and service communications.
• Providing customer support.
• Preventing fraud, abuse, and unauthorized use.
• Maintaining platform security.
• Improving application performance and user experience.
• Fixing bugs and technical issues.
• Complying with legal and regulatory obligations.

6. Legal Basis and Lawful Processing

We process personal information in accordance with applicable data protection and privacy laws. Depending on the nature of the processing, we may process personal information based on your consent, to provide products or services requested by you, to comply with legal obligations, to protect vital interests, or for other lawful purposes permitted under applicable law.

Where processing is based on consent, you may withdraw consent where permitted by applicable law. Withdrawal of consent does not affect processing that was already carried out lawfully before the withdrawal.

7. Emergency Communications

When you activate emergency features, ResQ Circle may process and transmit information including:

• Your name.
• Your phone number.
• Your live or last known location.
• The time of the emergency.
• Your emergency message.
• Information about the emergency event.

This information is shared with your selected emergency contacts, trusted circle members, or other recipients you authorize in order to provide the requested emergency assistance functionality.

8. How We Share Your Information

We do not sell or rent your personal information. We may share information only in the circumstances described in this Privacy Policy or as otherwise permitted by applicable law.

9. Purchases, Orders and Payments

When you purchase a product or service through ResQ Circle, we may collect and process information necessary to complete and manage your order, including product details, quantity, order amount, payment status, transaction identifiers, billing information, delivery information, and order history.

Payments may be processed through authorized third-party payment providers such as Razorpay. ResQ Circle does not directly store sensitive payment credentials such as complete card numbers, CVV, UPI PINs, or banking passwords.

We may retain transaction and order information for accounting, customer support, fraud prevention, dispute resolution, legal compliance, and other legitimate business purposes.

10. Third-Party Services

Our Services may integrate with or rely upon third-party technologies and providers to deliver certain functionality. Depending on your device and usage, these may include:

• Google Maps Platform.
• Google Play Services.
• Firebase Cloud Messaging (FCM).
• Apple Push Notification Service (APNs).
• Cloud hosting providers.
• Analytics and crash reporting providers.
• Authentication providers.
• Payment service providers such as Razorpay.

These providers may operate under their own terms and privacy policies. We encourage you to review their privacy practices where applicable.

ResQ Circle is not responsible for the privacy practices of third-party websites, applications, or services that are not controlled by us.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the Services.
• Maintain account functionality.
• Complete and support orders and transactions.
• Resolve disputes.
• Comply with legal obligations.
• Enforce our agreements.
• Protect the security and integrity of the platform.

When information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with applicable law and our data retention practices.

Certain information may be retained for longer periods where required by law or for legitimate purposes such as fraud prevention, dispute resolution, accounting, or security investigations.

If account deletion is available within the application, you may submit your request directly through the app settings. Otherwise, you may contact us using the email address provided below.

12. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Security measures may include:

• Encrypted network communications (HTTPS/TLS).
• Access controls.
• Authentication and authorization mechanisms.
• Secure server infrastructure.
• Regular software updates.
• Security monitoring and logging.

Although we strive to protect your information, no system can guarantee absolute security. Transmission of information over the Internet is subject to inherent risks.

13. International Data Transfers

Your information may be processed or stored on servers located outside your state or country, depending on the infrastructure used to provide the Services.

Where required, we take reasonable measures to ensure that appropriate safeguards are in place for international transfers and that such transfers comply with applicable data protection laws.

14. Children's Privacy

ResQ Circle is not intended for children below the age at which they may lawfully provide consent for processing of their personal data without parental or guardian authorization.

We do not knowingly collect personal information from children without appropriate parental or legal guardian involvement where required by applicable law.

If you believe that a child has provided personal information without the necessary authorization, please contact us so that we can investigate and, where appropriate, delete the information.

15. Your Privacy Rights

Subject to applicable law, you may have rights to:

• Access your personal information.
• Correct inaccurate information.
• Update your profile information.
• Request deletion of your account or personal information.
• Withdraw consent where processing is based on consent.
• Manage permissions through your device settings.
• Object to or restrict certain processing activities where permitted by law.

Requests relating to your personal information may be submitted using the contact details provided in this Privacy Policy.

16. Cookies and Similar Technologies

Our website and certain parts of the Services may use cookies, local storage, and similar technologies to improve your experience, remember your preferences, enhance security, and understand how our Services are used.

These technologies may be used to:

• Maintain secure user sessions.
• Remember your preferences.
• Improve website performance.
• Measure application usage.
• Detect and prevent fraudulent activity.

You can configure your browser to reject or remove cookies. However, doing so may affect certain website functionality.

17. Data Deletion

You may request deletion of your ResQ Circle account at any time. Once your request is processed, we will delete or anonymize personal information unless we are required to retain certain data to comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, maintain accounting records, or protect the security of our Services.

Some information, such as system logs, audit records, backup data, or information required by law, may remain for a limited period before being permanently removed.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices.

When we make material changes, we will update the Last Updated date shown at the top of this page. Where required by applicable law, we may also provide additional notice through the application, website, or another appropriate method.

Your continued use of the Services after the updated Privacy Policy becomes effective may constitute acceptance of the revised Policy to the extent permitted by applicable law.

19. Contact Us

If you have questions, concerns, requests, or feedback regarding this Privacy Policy or the way we handle personal information, please contact us:

• Email: support@resqcircle.com
• Website: https://resqcircle.com

We will make reasonable efforts to respond to requests within a reasonable timeframe and in accordance with applicable law.

20. Your Acknowledgment

By accessing or using ResQ Circle, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, consent will be requested through the appropriate mechanism.

If you do not agree with this Privacy Policy, you should discontinue use of the Services and, where applicable, uninstall the application.

Thank you for trusting ResQ Circle.

We are committed to protecting your privacy while helping you, your family, and your trusted circle stay connected and safer during emergencies.